Refund policy

If you are unhappy with any product you purchase on this website for any reason, you may return it to us in its original condition within 14 working days and we will provide a full refund (excluding delivery costs). If the reason for the return is the result of our error, or if the item was damaged before it reached you, we will also refund the delivery costs.

To make a return please send your item back to the appropriate address listed below. The item should be securely wrapped along with your delivery note and a letter explaining the reason for the return. We recommend that you use a recorded delivery service. Please email support@mackbooks.co.uk prior to returning your order.

For Australia and New Zealand orders only (excluding Rare Books and Special Editions):

J&J Global Fulfilment
c/o MACK
Specialised Logistics Australia, Warehouse 3.1
221 Gooderham Road
Willawong
QLD 4110​
Australia

For Rare Books and Special Editions only:

MACK
Attn. Returns
Studio E, Ground Floor
Emperor House
Dragonfly Place
London SE4 2FL
United Kingdom

If you have any other queries about our returns policy, please email us at support@mackbooks.co.uk.

mackbooks.co.uk is produced and owned by Mack Books Limited, a company registered in England and Wales.
Company number: 07867047
Studio E, Ground Floor, Emperor House, Dragonfly Place, London SE4 2FL +44 207 442 2190